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    Protect What You've Built

    AI Reputation Management for Founders & Executives

    Review escalation, search-result remediation and suppression, and correction of the public sources behind AI answers — for brands, executives, founders, and high-profile individuals when one negative result is one too many. Assessment and escalation can start right away; durable movement is not guaranteed and commonly takes 6-12 months or longer.

    Free • 5 questions • 60 seconds
    Warning Signs

    Do Any of These Sound Familiar?

    1

    Negative articles ranking on page 1 for your brand name

    2

    Bad reviews driving away potential clients or customers

    3

    A past crisis still haunting your search results

    4

    Competitor attacks or defamatory content online

    5

    Outdated or misleading information appearing in searches

    6

    Social media backlash affecting your bottom line

    If you nodded at even one — it's time to take action.

    Why Smart Money Media

    Two Capabilities Most ORM Agencies Don't Have

    Suppression alone is slow. We also pursue the harder paths most agencies avoid — formal review challenges and, where legally and policy supported, deindexing requests.

    Review Challenge & Escalation

    Most agencies can only flag a review and hope. We have a documented playbook combining Google's policy escalation paths, defamation legal coordination, and platform relationships to escalate reviews other firms don't pursue. Removal is not guaranteed and depends on platform policy and evidence.

    • TOS violation pattern matching across Google, Trustpilot, Yelp, BBB
    • Formal escalation through Google's Legal Removals queue
    • Defamation & legal takedown coordination with partner counsel
    • Case-by-case outcomes — never guaranteed

    Search-Result Remediation & Deindexing Requests

    When a damaging article ranks on page one, suppression can take months. Where legally and policy supported, a deindexing request can move faster than suppression — but it is a request, not a certainty. We pursue every legitimate path: Right to Be Forgotten, DMCA, the outdated content tool, and court-ordered removals.

    • Right to Be Forgotten (RTBF) requests where applicable
    • DMCA takedowns for unauthorized content reuse
    • Google's Outdated Content Removal tool for stale URLs
    • Court-ordered deindexing coordination with attorneys

    Outcomes are case-by-case and decided by platforms, not by us. We never promise removal or deindexing — we pursue every legitimate path most firms ignore. Read the full Personal Reputation Management Playbook for the operating manual behind this work, or the Crypto Reputation Management framework if you operate a token, protocol, or web3 brand.

    Client Receipts— anonymized under NDA, verified in Semrush

    Not theory — here's what this looks like when we run it.

    +734%
    Organic traffic value in 5 months
    +220%
    Monthly organic visits over the same window
    10+
    Tier-1 editorial placements (USA Today, Investing.com, more)
    Featured & cited on: USA Today • Investing.com • ChatGPT • Google AI Overviews

    Sales calls shifted from credibility interrogations to buying conversations — prospects arrive ready to learn, not cross-examine.

    See the full case study

    Placements and outcomes are not guaranteed.

    Free Reputation Risk Assessment

    Answer 5 quick questions to discover your brand's reputation risk level — and get a custom action plan.

    Question 1 of 517%

    When you Google your brand name, do negative articles or reviews appear on page 1?

    How We Protect Your Reputation

    A multi-layered approach that addresses threats from every angle — reactive and proactive.

    Crisis Response

    Fast, strategic response when negative press or a PR crisis threatens your brand.

    • 24-hour rapid response protocols
    • Media statement development
    • Stakeholder communication plans
    • Post-crisis recovery strategy

    Review Escalation & Challenge

    We identify and formally challenge or escalate damaging, false, or policy-violating reviews across Google, Trustpilot, Yelp, and more. Not every review qualifies for removal.

    • Platform policy violation identification
    • Formal challenge & escalation requests
    • Legal takedown coordination when needed
    • Ongoing review defense strategy

    Negative Content Suppression

    Push damaging search results down with authoritative, positive content that ranks.

    • SEO-driven content campaigns
    • Positive asset creation & placement
    • Search result displacement
    • Ongoing monitoring & maintenance

    Brand Monitoring

    Real-time visibility into what's being said about your brand across the web.

    • Sentiment analysis & reporting
    • Social media monitoring
    • News & mention tracking
    • Competitor reputation benchmarking

    AI Reputation (ChatGPT & Gemini)

    Most ORM agencies stop at Google. We also monitor AI answer engines like ChatGPT, Gemini, and Perplexity and work to correct the underlying public sources and evidence those models cite. We cannot edit model outputs directly.

    • AI engine answer audits across ChatGPT, Gemini, Perplexity
    • Schema, entity, and Wikidata corrections
    • Authoritative content seeded for future crawl/training cycles
    • Ongoing AI visibility monitoring & source correction

    Our Process

    1

    Audit

    Comprehensive analysis of your current online reputation landscape

    2

    Strategy

    Custom action plan targeting your specific vulnerabilities and goals

    3

    Execute

    Deploy content, outreach, and suppression tactics simultaneously

    4

    Monitor

    Ongoing tracking with monthly reporting and strategy adjustments

    Frequently Asked Questions

    Common questions about our reputation management services.

    How long does it take to suppress negative search results?

    Response timing and outcome timing are different things. Assessment, escalation and the first remediation work can begin within days of kickoff. Durable movement in search results and AI answers commonly takes 6-12 months or longer, varies with the severity and volume of negative content, your starting position, execution and platform changes, and is not guaranteed. We deploy positive content and authority assets to compete with damaging results over that horizon.

    Can you get negative reviews removed?

    No, and no one honestly can. What we do is identify reviews that appear false or that violate a platform's policies, then formally challenge and escalate them through the platform's own channels, with legal coordination where warranted. Whether a review comes down is the platform's decision, based on its policy and the evidence submitted.

    What should I do during a PR crisis?

    Contact us immediately. Our crisis response team operates on a 24-hour protocol — we'll help you develop a media statement, manage stakeholder communications, and implement a recovery strategy before the situation escalates.

    Do you work with businesses outside of finance?

    Yes. While we have deep expertise in financial services, our reputation management services extend to SaaS, healthcare, legal, e-commerce, and professional services firms across all industries.

    How is reputation management different from PR?

    Traditional PR focuses on proactive media coverage and brand building. Reputation management is both reactive and preventative — it addresses existing damage, suppresses negative content, and builds protective assets to shield your brand from future threats.

    How much does reputation management cost?

    Reputation-only and crisis engagements are scoped separately from our authority programs and typically run $3,500–$15,000+ per month, depending on the severity of the issue, the number of damaging results in scope, and whether AI-answer monitoring and source correction are included. This range is not the same as the $5,000 starting and $10,000 retained authority programs on our pricing page — those are proactive visibility programs, not remediation work. Crisis response and one-off deindexing requests are quoted individually, and nothing is committed without written approval.

    Can you change what ChatGPT, Gemini, and Perplexity say about me?

    We cannot edit an AI model or its output, and no vendor can. What we can do is monitor what ChatGPT, Gemini, Perplexity and Google AI Overviews return about you, identify the public sources those answers draw on, and work to correct the underlying evidence: challenging inaccurate source pages, publishing better-sourced material, and correcting entity data in places like Wikidata. That strengthens the public evidence these systems can find and verify. Answers can also change on their own as models and indexes update, so results vary and are not guaranteed.

    What kind of content can't you remove?

    We're transparent about limits. Legitimate news coverage, court records, government filings, and factually accurate reporting generally cannot — and ethically should not — be removed. What we can do is suppress those results below page one, build a stronger positive footprint that outranks them, and reshape the narrative AI engines surface when your name is searched.

    How do you handle defamatory content vs. negative-but-true content?

    Defamatory or false content is pursued through proper channels: platform takedown requests, DMCA notices, right-to-be-forgotten filings (where applicable), and coordinated legal escalation when warranted. Negative-but-true content (a real bad review, a critical article) is addressed through suppression, counter-narrative content, and authority-building — not removal attempts that would violate platform policies.

    Do you offer ongoing monitoring after a crisis is resolved?

    Yes. After active suppression or crisis response, most clients move to a monitoring retainer that tracks Google search results, AI answer drift in ChatGPT and Perplexity, new review activity, and brand sentiment across social and news. We alert you within 24 hours if a new threat surfaces and respond before it ranks.

    How is this different from Reputation.com or BrandYourself?

    Generic reputation platforms run automated review-request software and templated content publishing — useful at scale, weak under fire. We're a hands-on editorial and PR firm: tier-1 placements, journalist relationships, custom Wikidata and entity work, and AI answer correction. We're built for executives, founders, and brands where the stakes (and visibility) are high enough that templated tools can't move the needle.